Hi, Joan, Commune and JK.
I had a funny, humbling experience when I took the Dyson in to the repair center they sent me to. Even though I suspected it was damaged in our car accident (it was in the trailer we were pulling…trailer rolled over) I wasn’t really going to mention that little detail unless asked (since I doubted the warranty would cover auto accident damage to the vacuum).
So I went into this neat little 60’s style repair shop, with a man who was obviously a master of his trade at the counter. He took one look at where the machine snapped and said, “Ma’am, how did this happen?” I hesitated slightly and he said a little louder, “Ma’am, how did this happen?”. I said, “Um, maybe in our car accident?” Then I told him what happened. He said it may not be covered but he would talk to dyson for me. But I need to be prepared to talk to the auto insurance company about it, since it happened in the accident. He said in 25 years he’s never seen one broken in that spot.
I keep laughing about how busted I was. There was no way I could play dumb. He took one look at that thing and KNEW that I had to know what happened…LOL.